Question 1

How do I report maintenance issues?

Accepted Answer

The best way (for non-emergency issues) is to login to your resident portal to submit maintenance requests. Please fill out the form with as much detail as possible and include pictures if possible. This will help us prepare to address your maintenance issue more efficiently.

For after hours emergency issues, please call us and report issues to our 24/7 Emergency Maintenance Team.

Question 2

How do I pay rent?

Accepted Answer

Residents can pay their rent through their online resident portal. Through your resident portal, you can make a payment by ACH/Echeck (no fees). Simply enter your routing number and checking account number. Our software is highly secure, so you can have peace of mind when paying online.

Also through the resident portal, residents can pay with debit/credit cards, however, please be aware that there is a 2.9% processing fee involved in paying with this method. We recommend only using this option in cases where you might be late paying rent and these fees would be less than accrued late fees/notice fees.

Lastly, cashier’s checks or money orders can be mailed to our mailing address. Please note paper payments due require a $10 processing fee to be added to the total due. Payments do have to be received by the due date to avoid late fees.

Question 3

How can I make sure I get my security deposit back?

Accepted Answer

To ensure that you get the most back from your security deposit, you will need to fulfill the requirements of your lease. Please read your lease carefully so that you understand our expectations for the terms of the lease and the care of your apartment. If you plan on moving out after the terms of your lease have been fulfilled, we do require a 30-day notice to vacate.

When you move out, any damages beyond normal wear and tear that weren't listed on the move in inspection will be assessed, and any charges for damages, cleaning, repairs, etc will be deducted from your security deposit. Residents can reference the Move-out Packet they received upon providing their 30-day notice. Residents should review the Cleaning Checklist and leave your apartment clean and damage free. If we have to hire a professional cleaner, to return the property back into “move-in ready condition”, those charges will be deducted from your security deposit.

Question 4

When is rent due? When is rent considered late and are there late fees?

Accepted Answer

Rent is due on the 1st day of the month. Late fees will be applied on the 5th of the month if payment is not received by the 4th and additional daily late fees will be applied daily until the balance is paid in full. Please note that when rents are not paid on time, we are required to start the eviction process. Delivering an Eviction notice will incur a $50 Notice Fee in addition to the late fees.

Question 5

What should I do if I can’t pay my rent on time this month?

Accepted Answer

If you cannot pay your rent by the 1st, you do have a small window of time to get your rent paid before late fees are applied. If you haven’t paid your complete balance by the 4th, as outlined in your lease, you’ll be charged late fees starting on the 5th along with possible eviction proceedings.

When unable to pay rents on time please consider some additional options for coming up with the funds to pay rent in order to avoid eviction proceedings. Please consider getting a loan from family, friends, employer or your financial institution, or speak with your church or social programs. Other options might be paying the rent with your credit card until you receive the funds. Credit card payments do have a 2.9% processing fee but this can still be a lot better option than late fees and eviction proceedings. Either way, finding a solution for paying your rent is something you will need to figure out within your own network.

Question 6

What do I do if I have an after-hours emergency in my apartment?

Accepted Answer

In the case of a life-threatening situation, call 911 first! If you are safe and no personal harm is imminent, call 208-524- 6653 immediately and there is an option for our after hours maintenance line that can assist you.

Our definition of an emergency situation is a dangerous situation or a problem that could cause major building damage, like a flood, fire, electrical hazard, safety issue, or no heat in the winter.
If a resident neglects to report damages, the resident could be liable for the cost of the damage. Regular maintenance requests like dripping faucets or broken refrigerators and dishwashers are not considered emergencies. For non-emergency types of issues submit a maintenance request online in your resident portal so that we can schedule our maintenance worker to take care of your issue.

Question 7

What do I do if I get locked out of my apartment?

Accepted Answer

Please call a local locksmith to come let you in. Management does not offer locksmith services.

Question 8

How do I renew my lease? Can I rent month-to-month or do I need to sign another lease?

Accepted Answer

Near the end of your lease (about 45-60 days before the end of your lease term) you will receive a renewal offer from management that will be emailed to you to review. Residents can choose to renew their lease for another term or go month-to- month after they have fulfilled their first lease agreement in good standing. However, there are certain terms and conditions that do apply with the different options, so please refer to your offer letter or call us if you have questions.

Question 9

I am in the middle of my lease contract and I need to move. What can I do?

Accepted Answer

We do understand that unexpected situations can come up in life. So, we would like to work with you so that you are able to move out if necessary. Normally, residents have two options for getting out of a lease early. A full 30-day notice is still required under either option and the tenant is required to pay the last month's rent in addition to the fees listed below. Each option would still qualify you for the return of your security deposit.
These options are addressed in your lease contract.

First, is the Early Lease Cancellation option. We will help you get out of your lease by listing the unit, and processing applications in order to find a qualified applicant to lease your apartment. The future resident would have to go through the application process and qualify under our standards. When they are approved and sign a lease with us, their lease will take the place of your lease so you can move out. Please note that you will be responsible for paying a re-leasing fee to cover the cost of management re-leasing your unit, and you would be responsible for all rents, utilities, and fees until a new resident is placed and their lease begins.

The second option is that you may pay a one-time non-refundable Lease Buyout fee in order to move out after the 30 days and have no further obligation for rents, utilities, and fees.

Question 10

I am on a month-to-month lease right now and I need to move. What should I do?

Accepted Answer

If you have to move please provide a written 30-day Notice to Vacate to candoidaho@gmail.com. Failure to provide a full thirty (30) day notice can result in being responsible for additional rents and fees. Once we receive your Notice to Vacate, we will confirm via email and send you our Move-out Packet.

Question 11

What is Renter’s Insurance and is it required?

Accepted Answer

Many residents believe the Landlord’s insurance will cover their belongings and any damages that they may cause. This is NOT true. Renter’s insurance is a huge safeguard when it comes to protecting your belongings. However, renter’s insurance is also MUCH MORE than coverage for your belongings. If a resident accidentally leaves a pot on the stove and it starts a fire or their tub overflows and floods the apartment. It is the resident that is responsible for such damages.

Renters insurance is an insurance policy, carried by the resident, which generally provides coverage for the resident’s personal property and liability from accidental injuries to guests and property damage.

Yes, Renter's insurance is required, but luckily it is included in your Resident Benefits Package. If you have opted out of our Resident Benefits Package Renter’s Insurance, you are responsible to provide proof of coverage. Canceling your policy during your lease term will result in a default of your lease and may lead to eviction proceedings. You can provide proof of insurance through your resident portal.

Question 12

What should I do if I see bugs in my apartment?

Accepted Answer

Residents are responsible for pest control within the unit. Luckily you are covered through your Resident Benefits Package through PestShare. You may submit 4 claims per year through the Pestshare website at https://pestshare.com/ (https://pestshare.com/)for issues with ants, roaches, mites, mice, bed bugs, etc.

A few insects or bugs seem to be a part of normal life, however, some pests breed in dirty and/or crowded environments with good hiding places, so the first step is always to keep your home clean and clutter free.

Question 13

What are your office hours?

Accepted Answer

We are open Monday to Friday from 9:00 am to 5:00 pm.

Question 14

Does CanDo! Property Management share my personal information?

Accepted Answer

CanDo! Property Management values your privacy. Through our application process, we collect personal information such as your name, contact details, credit and criminal hisotry, and rental information to provide property management services. This data is used solely for business purposes and is not sold or shared for marketing or promotional purposes.
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Text Messaging:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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We may use third-party services to support our operations (e.g., payment processors, tenant screening), but these services are contractually obligated to protect your information.
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Call us: (208) 524-6653

Answers to Frequently Asked Tenant Questions

PO Box 2577 Idaho Falls, ID 83403